Training Facilitation & Customer Service Skills
The Minnesota Department of Employment and Economic Development (MN DEED), Workforce Development Division, is an innovator in comprehensive employment services for candidates and employers. Mateffy & Company partnered with MN DEED to create standardized training for all staff that aligns with the Workforce System goals and mission.
The training focuses on the skill sets required to serve any customer that contacts a Workforce Center. It is competency based, which requires staff to demonstrate their mastery of the knowledge and skills. Completing the program certifies all staff working in the reception and resources areas to ensure uniformity across the state. The on-line program also provides ease of training and certification of existing and newly hired staff. The program has enriched the customer experience at every Workforce Center and strengthened the labor exchange system.
Additional MN State agencies for which Mateffy & Company has developed training include:
• Department of Transportation
• Department of Education
• Pollution Control Agency
• Unemployment Insurance
• Department of Commerce
• Department of Revenue
• Public Safety
• Department of Agriculture
• District Courts
• Department of Health and Human Services
• Department of Labor and Industry
• Office of Management and Budget
• Department of Veterans Affairs
• Department of Retirement Services
• Safety Council
• Department of Natural Resources
To save clients time we have a master contract with the State of Minnesota (MMB) for training and performance development services.
For more information please Contact Us.
Mateffy and Company is flexible, a pure joy to work with and provides a unique perspective to training and development. They captures the core learning objective and delivers it in a highly professional manner while engaging the audience in a fun, non-threating and outcome-based approach.
Top qualities: Great Results, High Integrity, Creativity.
Lisa Snyder
Workforce Development Trainer
Minnesota Department of Employment & Economic Development
