Public Sector Service Workshops
Serving the public requires a special set of skills. Public service is unique in that many of the constituencies you serve feel they have already paid the bill and are often much more demanding. Every workshops in the Public Sector Service Workshop Solutions catalog reflects this reality, they include:
Appreciating Introverts and Extroverts
Becoming More Motivated and Engaged In Your Work
Delivering Gracious Service
Motivation and the Telephone: Courtesy Skills
Serving Resistant Customers
Staying Service Motivated
The Changing Face of Public Service
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I would like to thank you for your excellent seminars last week on customer service. Our Park and Public Works employees went away with some new ideas on dealing with, and understanding the citizens of Edina, and also their coworkers. I have received many positive comments. It has been a pleasure working with you. Please feel free to use me as a reference.
Public Works Coordinator
City of Edina
Your presentation entitled Motivation and the Telephone was very appropriate for our non-sworn park patrol agents who handle hundreds of incoming phone calls each day. You quickly grasped the full range of responsibilities placed in the hands of our staff and you designed the seminar materials with our needs in mind. Your presentation was inspirational and clearly focused.
Sgt. Loren A. Evenrud
Minneapolis Park Police