Training & Performance Development Solutions

Mateffy & Company

Since 1987

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Public Sector Service Workshops

Serving the public requires a special set of skills.  Public service is unique in that many of the constituencies you serve feel they have already paid the bill and are often much more demanding.  Every workshops in the Public Sector Service Workshop Solutions catalog reflects this reality, they include:

Appreciating Introverts and Extroverts     

Becoming More Motivated and Engaged In Your Work     

Delivering Gracious Service

Motivation and the Telephone: Courtesy Skills     

Serving Resistant Customers     

Staying Service Motivated     

The Changing Face of Public Service

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Client Comments:

I would like to thank you for your excellent seminars last week on customer service. Our Park and Public Works employees went away with some new ideas on dealing with, and understanding the citizens of Edina, and also their coworkers. I have received many positive comments. It has been a pleasure working with you. Please feel free to use me as a reference.

Steve Johnson

Public Works Coordinator

City of Edina

Your presentation entitled Motivation and the Telephone was very appropriate for our non-sworn park patrol agents who handle hundreds of incoming phone calls each day. You quickly grasped the full range of responsibilities placed in the hands of our staff and you designed the seminar materials with our needs in mind. Your presentation was inspirational and clearly focused.

Sgt. Loren A. Evenrud

Minneapolis Park Police